I am writing this ‘on-board’ the Easy Jet flight 976 and I have been here since the past 3 hours while the flight stands still at the London Gatwick Airport. And if there is one word which I would use to describe the beginning of my Europe tour – it is ‘pathetic’! The trouble started when I got late to get back home and hence had to take a cab to the Gatwick costing me a good 40 pounds. But when I reached the airport at 7, I realized that I was not only well in time but I could have been safe even if I would have come there 2 hours later. Easy Jet (which I am sure has outsourced its IT operations to a non-Indian firm) had some problem with its computers – resultantly the check in system was not running. They tried to fix the problem for hours while the queues at the check in counter first elongated and then shortened – people started leaving the queues. Finally, some intelligent soul realized that they were not going to be able to resolve their software problem for some time and so Eas