Some rights reserved by Lord of the Wings With rapid growth, urbanization, rising incomes coupled with rising immigration, the one service which is going to face the most stress is the Indian Railways. As more people move away from their villages and towns to cities, often miles away - they will use the railways to meet family often. As their incomes rise, their visits - both back home to family and leisure related - will rise. Already IRCTC.co.in which is the internet ticketing platform for the Indian railways faces ire  and ridicule from users. Soon such ire may get directed to the railway service itself. This calls for multiple actions on part of the government (which owns and operates the service right now); for example: As I have argued in past, in addition to the current network, India needs a parallel high speed railroad network connecting major hubs and based on completely new technology. This will help take the load off the current network from long dista

Increasingly we see more arrogance than humility - whether its the traffic queue or the mall or in a workplace. Many people today thrive on being arrogant (often termed as 'dynamic and demanding' in the workplace). And the emergence of Narendra Modi is also a part of the same culture we are promoting. While from the same political party - the biggest chasm that separates Atalji from Modi was his humility. And Sachin, the maestro belonged to Atalji's category. His strength and wisdom, apart from his cricket genius is in his humility. Many of last decades' titans - from ICICI's Kamath to Infosys's Murthy are known for their humility as much as they are for their business acumen. It is, hence, worth pondering if - as a nation, as colleages, as companies, as a society, and mostly as individuals - we want to promote arrogance as a way of working or as a bevahiour which is encouraged.