Skip to main content

The best way to loose customers

Ok ... Here’s a tip from TATA indicom - how to weaken your market position as a new entrant by scaring away new customers ...

It so happens that I am planning to buy a data card and have 3 options – Reliance, Airtel and Tata indicom. Since I own a Reliance phone I wanted to try a data card from a different provider ... so I went to Google and typed ‘Tata Indicom data card’ – the link I got was for tarrifs of the service.

Thereafter I went to ‘Contact Us’ section and after selection of 3 dropdowns I got a number for their wireless service: 022 55990121

On dialling this number I get a message that this number has changed .. kindly visit 9223001951 to obtain the new number ...

So I go to 9223001951 and got the new number 022 67990121

On calling 022 67990121 I was informed that this number was only for wifi services and I need to dial 9220000121 for wireless services (they don’t even have an internal call transfer mechanism!!!)

On dialling 9220000121 I am routed through 2 option sequences and am finally informed that if I am looking for a new connection I must dial 9229008282 – again no internal transfer ... Grrrrr

On dialling 9229008282 the person tells me that I need to dial the number 1255 from a Tata indicom mobile or landline to get info about wireless card ...

Needless to say I hung up here rather than hunting for a Tata Indicom phone and making the call … if there approach to new customers is so pathetic I can only imagine how bad their service to old customers will be ... my choices are down to 2 now ...
Reliance vs. Airtel

Thank you Tata Indicom for your help in cutting down my options! ;-)
Labels:

Comments

  1. Nilesh2:23 PM

    Good that you are not going for tata indicom. i have taken tata indicom broadband connection (prepaid) about a month back. and it is not working since past 25 days (15% availability in a month). i have given innumourous calls to their customercare and also sent many mails. but issue still persists. i have literally fighted with their customercare personals and asked for my money back to no avail. looks like ratan tata wipes his *** from my money :(.

    also recently checked reviews for the same on mouthshut and found other people also have same story to tell. on the otherhand feedbacks for airtel/bsnl were quite positive.

    ReplyDelete
  2. Ganpat12:46 AM

    It is not just Tata Indicom that takes the customers for a ride.

    Reliance is the worst; they devise new ways to cheat the customers. Probably some of them work overtime for this.

    For the full story on how I got duped by reliance, please visit my blog. http://reliancemobilevictimsblog.blogspot.com/

    ReplyDelete

Post a Comment

Popular posts from this blog

How will travel industry transform post-Covid

Unlike philosophers, journalists and teenagers, the world of entrepreneurship does not permit the luxury of gazing into a crystal ball to predict the future. An entrepreneur’s world is instead made of MVPs (Minimum Viable Product), A/B Tests, launching products, features or services and gauging / measuring their reception in the market to arrive at verifiable truths which can drive the business forward. Which is why I have never written about my musings or hypothesis about travel industry – we usually either seek customer feedback or launch an MVPised version and gather market feedback. However, with Covid-19 travel bans across the globe, the industry is currently stuck – while a lot of industry reports and journalistic conjectures are out, there’s no definitive answer to the way forward. Besides there is no way to test your hypothesis since even the traveller does not know what they will do when skies open. So, I decided to don my blogger hat and take the luxury of crystal gazing...
Post a Comment
Read more

Vikramaditya - Myth or Reality

  A statue of Vikramaditya at  Vikramaditya ka Tila / Vikramaditya's Singhasan Battisi On a recent visit to Ujjain, I found myself drawn to the city's extraordinary blend of history, mythology, and spirituality. As I stood before the Mahakaleshwar Jyotirlinga, I reflected on its significance as one of India’s most revered shrines. Yet, amidst these sacred surroundings, I encountered narratives of Vikramaditya - the legendary king of Ujjain, celebrated for his valor and wisdom, who's name resonates from the folklore of locals to every part of India. Every time we celebrate a festival in India, it is marked with a tithi i.e. date as per the Indian calendar - which is called the Vikram Samvat calendar, attributed to being founded by Vikramaditya of Ujjaini (the then name of Ujjain). What struck me, however, was the curious fact that despite Vikramaditya’s pivotal place in Indian cultural memory, his existence as a historical figure lacks definitive evidence. My exploration l...
Post a Comment
Read more

Of Business Ethic and Ethics

Cover of book on Mr. Ratan Tata  The chairman of Tata Trusts and former chairman of Tata Sons, Mr. Ratan Tata, passed away on the 10th of October. The last two days have been filled with coverage of Mr. Tata's contributions to the country, the economy, and the global business world. Numerous articles and reports highlight his contribution primarily as a great philanthropist who worked for the cause of ethical business, which the Tata Group has been known for over the last 100+ years. While narrating how Mr. Tata's contribution was acknowledged in her school, even my daughter told me that they were told Mr. Tata was a great philanthropist.  I have been a little taken aback because most media and people have focused on his philanthropy and not his business achievements or entrepreneurship-related activities. This got me thinking about how I view the transformation that Mr. Tata brought about during his tenure as chairman of Tata Sons, where his contribution was far more pronounc...
Post a Comment
Read more